FAQ

You can place an order directly through our website by selecting your desired products, adding them to your cart, and completing the checkout process.

Yes, Eleyas Shop provides shipping services to customers worldwide, subject to shipping carrier availability.

Delivery times vary depending on your location. Local deliveries usually take 2-7 business days, while international deliveries may take 7-21 business days.

We accept secure online payments through various payment gateways, including credit/debit cards and other available payment methods.

Yes. Once your order is shipped, you will receive a tracking number (if available) to monitor your shipment.

Orders can be canceled before shipment. Once an order has been dispatched, cancellation may not be possible.

Eligible items can be returned within 7 days of delivery, provided they are unused and in their original condition.

Approved refunds are generally processed within 5-10 business days after receiving and inspecting the returned item.

Please contact our support team within 48 hours of delivery and provide photos of the damaged product for assistance.

You can contact our customer support team through our website contact form, email, or available support channels.